Privacy Policy
Last updated: 17 August 2026
The short version. Reliable Contractor is a matching service. We are not a contractor and we do not carry out construction work. When you submit the quote form, we pass your details to one contractor in our network so they can contact you about your project. We are paid by contractors for these referrals. You pay us nothing.
Who we are
Reliable Contractor operates reliablecontractor.ca and reliablecontractor.net, serving Metro Vancouver, British Columbia. You can reach us at quote@reliablecontractor.ca.
What we collect
We only collect what you type into the quote request form:
- Your first and last name
- Your email address and, if you provide it, your phone number
- The project address or city
- Property type, the services you need, budget range and timeline
- Any project details you write, and your preferred contact method
We do not ask for payment details, government identifiers, or any other sensitive information. Please do not include such information in the project details box.
Why we collect it, and who we share it with
We collect this information for one purpose: to match your project with a suitable contractor and to give that contractor enough detail to contact you and quote the work.
Your submission is passed to one contractor from our network — the one we judge the best fit for your trade, location and timeline. It is not broadcast to multiple contractors, and it is not sold to third-party lead brokers, advertisers, or marketing lists.
That contractor becomes responsible for the information once we pass it on, and their own privacy practices apply from that point. If you want to know how a particular contractor handles your data, ask them directly when they contact you.
How we are paid
Contractors in our network pay us a referral fee for each request we pass to them. That fee is payable whether or not you go on to hire them. Homeowners pay us nothing, and you are never obliged to hire the contractor we introduce.
We state this plainly because it is the kind of thing you are entitled to know before deciding whether to submit the form.
Your consent
We ask you to tick a consent box before submitting the form. Ticking it is your agreement that we may share your details with one network contractor for the purpose described above. If you do not tick it, we cannot process your request.
How long we keep it
We retain quote requests for up to 24 months so that we can answer questions about a referral, resolve disputes, and meet our record-keeping obligations. After that, records are deleted.
Your rights
Under British Columbia's Personal Information Protection Act you may ask us to:
- Tell you what personal information we hold about you
- Correct anything that is inaccurate
- Withdraw your consent and have your details deleted from our records
Email quote@reliablecontractor.ca and we will respond within 30 days. Note that if we have already passed your details to a contractor, you will need to contact that contractor separately to have their copy removed — we will tell you who they are so you can do so.
Cookies and analytics
This site does not set advertising or tracking cookies. It loads fonts from Google Fonts, which means Google receives your IP address when a page loads. The site is served through Cloudflare, which processes request data to deliver and secure the site.
Changes to this policy
If we change how we handle your information, we will update this page and change the date at the top. Material changes to how we share your data will not be applied retroactively to requests already submitted.
Complaints
If you are not satisfied with how we have handled your information, you may complain to the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.